Products shipped outside of mainland UK may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation.  The buyer assumes responsibility for any such taxes, duties and/or fees when purchasing goods for delivery outside mainland UK.

Our shipping rates are based on the weight of your order.  When you check out, you will be presented with two shipping options, one, a rate including full insurance, or, two, a rate excluding insurance.  Please refer to our terms and conditions for an explanation of your rights.

We also offer free local pick up.

No. We only ship to the UK.

Orders made before 5pm Monday – Thursday will be shipped next day.  All other orders will be shipped Monday the following week.  Delivery will be made to the address specified by the customer when completing the online order form. All goods must be signed for by an adult aged 18 years or over.

After your label is printed and securely attached to your parcel, Royal Mail will collect it on the next working day (excluding Sundays) at any time between 10:00am and 14:00pm. Your contact details have been shared with Royal Mail for any delivery-related communication. Please note that we cannot provide a specific delivery date and time as we rely on a third-party logistics provider, and it would be speculative to do so.

Once your parcel is collected by Royal Mail, it will be processed and sorted at their distribution centre before being dispatched for delivery to its final destination. You will receive tracking information once your parcel is on its way, allowing you to monitor its progress and estimated delivery date.

It is important to ensure that someone is available to receive the parcel at the delivery address during the expected delivery window. If no one is available, Royal Mail may leave a calling card with instructions on how to rearrange delivery or collect the parcel from a local depot.

Please be aware that factors such as weather conditions, traffic, and other unforeseen circumstances may impact the delivery time of your parcel. While Royal Mail strives to deliver parcels in a timely manner, delays may occur beyond their control.

If you have any concerns or questions about the delivery of your parcel, please contact Royal Mail directly using the tracking information provided. They will be able to provide you with the most up-to-date information on the status of your delivery.

We accept all major cards, Apple Pay, Google Pay, BACS.

You can browse all our items from our online shop. Orders placed will be posted to your delivery address.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase.  We will help where we can to deal with any issues you may have experienced with your order or items.  If we cannot help you, we can cancel your order for you and issue refunds if necessary.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase. We will help where we can to deal with any issues you may have experienced with your order or items.  If we cannot help you, we can cancel your order for you and issue refunds if necessary.

BEST BEFORE DATES

All products sold on this website are supplied with a “best before” date. Best before dates are provided as a guideline for optimal quality and freshness and do not relate to product safety.

Display of Best Before Dates

Best before dates will be made available to customers prior to purchase and will be displayed either:

(a) within the product description; or

(b) within the product name itself. 

Short-Dated Products

Products that are approaching their best before date (“short-dated products”) may be subject to price adjustments at our discretion. Any such pricing updates will be reflected on the website at the time of purchase.

Products Past Best Before Date

Products that have reached or passed their best before date will not be displayed or promoted as “on sale”. Where such products remain available for purchase, the regular price will be updated accordingly and clearly displayed.

Pricing & System Updates via Slynk

Product pricing, availability, and best before date management are handled through our Slynk system integration. This integration enables automatic, real-time updates to ensure that product information, pricing, and availability are accurate at the time of purchase.

Customer Responsibility

Customers are responsible for reviewing product details, including best before dates, prior to placing an order. By completing a purchase, customers acknowledge and accept the condition and pricing of the product as displayed at checkout.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase. Depending on the postage type you chose, we might be able to provide you with tracking information or track the package on your behalf.

If a parcel is returned to sender due to non-acceptance, refusal, or failure to receive the delivery—regardless of the reason provided by the recipient or third parties—we are not liable for any resulting delays, losses, or inconvenience. In such cases, re-delivery will only be arranged once the customer has paid the applicable postage and handling fees. It is the customer’s responsibility to ensure that someone is available to accept the delivery and that any necessary access or instructions are provided to the courier.

You can read our privacy statement and policy that clearly explains how we process your personal information.

Yes.  You can choose to collect your order in person when you check out.  Our address is 10-12 High St, Gloucester,GL1 4SW, and our normal opening hours are below.

Closed on Public Holidays

All our contact details are available on our contact page.