Our shipping rates are based on the weight of your order.  When you check out, you will be presented with two shipping options, one, a rate including full insurance, or, two, a rate excluding insurance.  Please refer to our terms and conditions for an explination of your rights.

We also offer free local pick up.

No. We only ship to the UK.

After your label is printed and securely attached to your parcel, royal mail will collect it on the next working day (excluding Sundays) at any time between 10:00am and 14:00pm. Your contact details have been shared with royal mail for any delivery-related communication. Please note that we cannot provide a specific delivery date and time as we rely on a third-party logistics provider, and it would be speculative to do so.

Once your parcel is collected by Royal Mail, it will be processed and sorted at their distribution center before being dispatched for delivery to its final destination. You will receive tracking information once your parcel is on its way, allowing you to monitor its progress and estimated delivery date.

It is important to ensure that someone is available to receive the parcel at the delivery address during the expected delivery window. If no one is available, Royal Mail may leave a calling card with instructions on how to rearrange delivery or collect the parcel from a local depot.

Please be aware that factors such as weather conditions, traffic, and other unforeseen circumstances may impact the delivery time of your parcel. While Royal Mail strives to deliver parcels in a timely manner, delays may occur beyond their control.

If you have any concerns or questions about the delivery of your parcel, please contact Royal Mail directly using the tracking information provided. They will be able to provide you with the most up-to-date information on the status of your delivery.

We accept all major cards, Apple Pay, Google Pay, BACS.

You can browse all our items from our online shop. Orders placed will be posted to your delivery address.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase.  We will help where we can to deal with any issues you may have experienced with your order or items.  If we cannot help you, we can cancel your order for you and issue refunds if necessary.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase. We will help where we can to deal with any issues you may have experienced with your order or items.  If we cannot help you, we can cancel your order for you and issue refunds if necessary.

Product best before dates are displayed on the individual product’s page.  Depending on the type of product, we may from time-to-time sell products past its best before date at a reduced price.

Best before dates are not an indication of safety, but rather a general guideline for when the quality of food or drink may start to deteriorate. It is perfectly safe to consume food that has passed its best before date, and it often remains just as tasty. In fact, the government has considered eliminating best before dates to reduce food waste, as they can give a false impression that the food is no longer suitable for consumption.

This misunderstanding leads to a significant amount of food being thrown away unnecessarily, contributing to the seven million tonnes of food and drink wasted in the UK each year. By being mindful of the best before date and understanding how food changes over time, we can reduce our food waste and save money. Many experts argue that food expiration dates have led to a culture where consumers rely on manufacturers’ dates instead of their own knowledge and common sense.

While best before dates can provide a general idea of a food’s age, they are not exact. Consumers can use their own judgment and knowledge to decide what they want to eat. Ultimately, it comes down to personal preference in terms of flavor and texture. If unsure about consuming a product past its best before date, trying it is safe and allows individuals to determine if the taste is satisfactory.

It’s important to remember that foods can taste different in recipes, as other ingredients can enhance flavors. By utilizing food in the cupboard, individuals can reduce food waste and contribute to solving the problem. Based on customer feedback, we have found that quality issues are rare when purchasing products past their best before date.

The majority of the items available for purchase are offered at a discounted price due to either reaching their expiration date or being in close proximity to it. It is important to understand that these products cannot be returned or refunded. To ensure transparency, we have made it clear in the product description when the best before date is approaching. This information will be displayed under the product description approximately 30-60 days before the actual best before date, and the price will be adjusted accordingly.

The best before date, also referred to as the best before end (BBE), primarily serves as an indicator of the product’s quality rather than its safety. While the food will still be safe to consume after this date, it is worth noting that its taste and texture may not be at their optimal levels. Therefore, it is essential to consider this aspect before making a purchase decision.

It is crucial to emphasize that when ordering these discounted products, customers assume their own risk. We want to ensure that our customers are fully aware of the implications and understand that these items come with a certain level of uncertainty. However, we strive to provide accurate information regarding the best before dates and offer these products at a reduced price to provide an opportunity for those who are comfortable with the associated risks.

Please contact us in the first instance.  You must retain your receipt for refunds within 14 days from the date of the purchase. Depending on the postage type you chose, we might be able to provide you with tracking information or track the package on your behalf.

You can read our privacy statement and policy that clearly explains how we process your personal information.

Yes.  You can choose to collect your order in person when you check out.  Our address is 10-12 High St, Gloucester,GL1 4SW, and our normal opening hours are below.

All our contact details are available on our contact page.